Refund policy
At Exam Guide Bank, we want every customer to feel confident about their purchase. If something does not meet your expectations, we provide a clear and fair return and refund process for eligible items.
1. Return Window
Customers in the United States may request a return within 30 days of receiving their order.
2. Eligibility for Returns
To be eligible for a return:
- Items must be unused, undamaged, and in original condition
- All original packaging, tags, and accessories must be included
- Return requests must be submitted within the 30-day return window
- Returns must be approved before items are sent back
3. Return Costs
- Defective or incorrect items: Return shipping is free, and we will provide a replacement or refund where applicable
- Change of mind or incorrect order: Customers are responsible for return shipping costs
- Lost or undelivered items: If a package cannot be located after investigation, a resolution (replacement or refund, where applicable) will be provided. Shipping fees are non-refundable
4. Return Process
To start a return:
- Contact us at Support@ExamGuideBank.com
- Include your order number, reason for return, and photos if applicable
- Our support team will review your request within 1 business day
- If approved, return instructions will be provided (and return authorization if required)
- Securely package the item and ship it using the provided instructions
5. Refunds
Once your return is received and inspected, we will confirm eligibility for a refund.
Approved refunds are processed within 7 business days.
Refund timing may vary depending on your bank or payment provider.
Refunds are issued to the original payment method used at checkout.
6. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please:
- Check your bank account again
- Contact your card issuer or payment provider
- Contact your bank
If you still need assistance, please contact our support team at Support@ExamGuideBank.com
7. Exchanges
We offer exchanges for eligible items returned within 30 days.
Items must be unused and returned in original packaging.
To request an exchange, please contact our support team at Support@ExamGuideBank.com
8. Non-Returnable Items
The following items are not eligible for return:
- Digital products
- Gift cards
- Final sale items
- Used or damaged items that do not meet return requirements
9. Legal Rights
This policy does not affect your statutory consumer rights under applicable law.
10. Contact Information
Website: ExamGuideBank.com
Email: Support@ExamGuideBank.com
Phone: +447427872845
Address: 240 Plashet Grove, East Ham, London, E6 1DQ, United Kingdom
Working Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT
If you have any questions regarding returns or refunds, our support team will be happy to assist you.